As stated above, these can be busy forums. It is never possible to please all of the people all of the time. From time to time, some members will be unhappy about other peoples posts, or certain aspects of moderation on the forum.
so that we have a "rule book" to work with in the event of problems or disputes. The Revised Guidelines for User Conduct
above seeks to simplify and clarify them; translate them into common sense terminology.
This post is to clarify what you should do if you encounter a problem on the forums.How to deal with problem posts.
If you see a problem on the forums, be that a spammer, bad language or other behaviour you feels violates our rules in some way, always
in the first instance use the "Report to Moderator" button that is situated in every post. Do not attempt to publicly deal with the matter yourself; that only results in flame wars.
When you report a post, be specific
. Saying "look he's at it again" doesn't help us. Then we have to guess what you might have meant. We are not mind readers. Report it with specifics and it makes it easier. Posts reported without specifics are liable to be ignored. If you cant be bothered to report a post with specifics, then don't complain that we are not keeping the forum clean and tidy. You, as a member and a poster, are responsible as much as we are to police the community we have here. Reporting posts is your role in that. All
correctly reported posts are looked at. On some, action is taken -- on some not. (The moderators may not think the incident is actionable; in that case nothing will happen.)
Sometimes a post may be edited, sometimes the author is sent a PM with advice, sometimes a warning gets issued. We generally don't publicise warnings and the like. We don't find that constructive to the community. Just because you don't actually see something happen after you report a post, don't assume nothing happened.
People don't always get along. If you have an argument with another poster, consider taking it to private message and deal with it there between yourselves. The moderators are liable to delete unrelated arguments from topics in order to keep the topic useful to our many readers. Nobody wants to read about the personal conflicts of others in the middle of a regular topic. Arguing and/or insulting others on topics will be considered trolling and dealt with according to the forum rules.
If you frequently have a problem with another poster, use the "ignore" button. That's what it is there for. How to deal with moderation issues.
Forum moderation is not an exact science. The moderators are human. On routine matters the moderators make a judgment, using their experience, based upon what they see. On more complex issues, several moderators may confer in order that the right action is taken.
That said, occasionally someone feels unhappy that their post was deleted, edited or moved. If you think you made a post that is now missing (and it was a valid on topic post), do this first: Go to "profile", then to "show posts" and see if you see it in that list. If you do, it was probably moved for some reason. Click the link and it will take you to its current location.
Please do not
start topics or polls along the lines of "Where are my missing posts?"
or "I think X moderator sucks because...."
. Such actions will be considered as trolling and dealt with according to the forum rules.
If you have a problem with the actions of a moderator, first establish which one it is. Edited posts will often show a name of who edited it. Send him a private message and ask about it. If you don't know exactly which moderator to contact, check the forum index
and see which moderator/s have primary responsibility for the room concerned. Send that moderator a private message. If it wasn't him, he will look into it and get back to you. Account and post deletions.
Occasionally, when a member is upset, they ask for their account to be deleted and their posts removed. We do not delete accounts and/or all posts of any member, as such action is irreversible (and people usually change their mind shortly after anyway). To delete "all" posts of any member would result in holes in topics, quotes of posts that no longer exist and topics in the archives that no longer make any sense. For further information, refer to Section Four of our Terms of Service.