I'm posting this in case anyone on the board can help and/or may have been affected by this problem.
Hubby uses Real Russia Limited, in London to get his Russian visas when we travel to visit my family in Russia. This year, Real Russia claim that 20 passports collected by Royal Mail on Wednesday 2nd May have been "lost". Royal Mail say they know nothing about it. Real Russia say they have a signature from Royal Mail and Special Delivery tracking numbers.
Hubby has checked his tracking number with Royal Mail and they claim to have no record of it. I can't speak for the other 19 people who's passports are also missing, but I'm guessing it's the same for them.
So Hubby rang Passport Office. They told him to complain to the Police so that's what he's done, making an official complaint to the Met, in Islington.
Real Russia say they are talking to Royal Mail but that Royal Mail are giving them a run around. I can't say if that's true or not.
Hubby thinks we should wait a week to see if the passport turns up, but I think we should get him a new one asap.
Any advice? Anyone else missing their passport from Real Russia Limited?